Refund & Cancellation Policy
Last Updated: March 8, 2026
This Refund & Cancellation Policy outlines the rules and procedures regarding order cancellations, refunds, and damaged items for purchases made from https://vapeklub.uk/.
By placing an order on our website, you agree to the terms described in this policy.
This Refund & Cancellation Policy outlines the rules and procedures regarding order cancellations, refunds, and damaged items for purchases made from https://vapeklub.uk/.
By placing an order on our website, you agree to the terms described in this policy.
1. Order Cancellation
Customers may cancel their order before the order has been dispatched.
If an order is cancelled before shipment, the customer will receive a full refund to the original payment method.
Once an order has been shipped, it cannot be cancelled.
To request an order cancellation, please contact us as soon as possible via:
Email: vapeklubmcr@gmail.com
or through our website contact form.
If an order is cancelled before shipment, the customer will receive a full refund to the original payment method.
Once an order has been shipped, it cannot be cancelled.
To request an order cancellation, please contact us as soon as possible via:
Email: vapeklubmcr@gmail.com
or through our website contact form.
2. Refund Eligibility
Due to the nature of vape products, we do not accept general returns or refunds once products have been shipped.
Refunds may only be considered in limited situations such as:
Refunds may only be considered in limited situations such as:
All issues must be reported within the required timeframe described below.
3. Damaged or Faulty Items
If your order arrives damaged or faulty, you must notify us within 24 hours of delivery.
Your report should include:
Your report should include:
Failure to report damaged or faulty items within 24 hours may result in the claim being declined.
After reviewing the issue, we may offer:
After reviewing the issue, we may offer:
4. Hygiene and Safety Policy
For health, safety, and hygiene reasons, we cannot accept returns or refunds for opened or used vape products.
This includes, but is not limited to:
This includes, but is not limited to:
Products must remain unused and unopened in order to be considered for any potential resolution.
5. Refund Processing Time
If a refund is approved, it will be issued to the original payment method used for the purchase.
Refunds are typically processed within 3–5 business days, depending on your payment provider.
Please note that some banks or payment providers may require additional time for the refund to appear in your account.
Refunds are typically processed within 3–5 business days, depending on your payment provider.
Please note that some banks or payment providers may require additional time for the refund to appear in your account.
6. Incorrect Shipping Address
Customers are responsible for providing the correct shipping address when placing an order.
If an incorrect address is provided and the order has not yet been shipped, the order may be cancelled and a refund issued minus any applicable transaction or processing fees.
If the order has already been shipped, we may not be able to recover or redirect the package.
If an incorrect address is provided and the order has not yet been shipped, the order may be cancelled and a refund issued minus any applicable transaction or processing fees.
If the order has already been shipped, we may not be able to recover or redirect the package.
7. Failed Delivery or Returned Packages
If a package is returned to us due to:
A refund may be issued minus the original shipping cost.
Any additional shipping charges incurred may also be deducted where applicable.
Any additional shipping charges incurred may also be deducted where applicable.
8. Lost or Missing Packages
Once an order has been handed over to the courier service, delivery is handled by the shipping provider.
If a package is marked as delivered by the courier but cannot be located, customers should first contact the courier service directly.
We will assist where possible by communicating with the courier and investigating the delivery status.
Resolution may depend on the courier’s investigation and delivery confirmation.
If a package is marked as delivered by the courier but cannot be located, customers should first contact the courier service directly.
We will assist where possible by communicating with the courier and investigating the delivery status.
Resolution may depend on the courier’s investigation and delivery confirmation.
9. How to Request Support
If you need assistance with an order, refund request, or delivery issue, please contact us through:
Email: vapeklubmcr@gmail.com
or our website contact form.
Please include your order number when contacting support so we can assist you more efficiently.
Email: vapeklubmcr@gmail.com
or our website contact form.
Please include your order number when contacting support so we can assist you more efficiently.
10. Policy Updates
We may update this Refund & Cancellation Policy from time to time to reflect changes in our operations or legal requirements.
Any updates will be published on this page with the updated revision date.
Any updates will be published on this page with the updated revision date.